Practical guidance for preparing and managing representative actions.

How to prepare a representative action

[Step-by-step guidance developed through the project’s training activities will be published here.]

Procedural considerations

[Jurisdiction, admissibility, evidence, funding and costs, consumer opt-in and communication with affected consumers.]

Strategic considerations

[Case selection, risk assessment, settlement strategy and cooperation with other organisations.]

Organisational preparation

[Internal procedures, staffing, data protection and record keeping needed before bringing an action. The project’s Guidelines for Representative Actions in Croatia will be published in Results & Resources.]