ACT4Consumers · EU Single Market Programme
Capacity & Tools for Collective Actions
Strengthening consumer protection through collective action. We build the capacity of Qualified Entities in Croatia to use representative actions effectively — together with partners from Austria and Italy.
2026 – 2028 · Croatia · Austria · Italy · Co-funded by the European Union
24
months of implementation
(May 2026 – April 2028)
3
countries working together
Croatia, Austria and Italy
4
consumer organisations
in the project consortium
€179,605
total project value,
80% co-funded by the EU
Why this project matters
Although Croatia has transposed Directive (EU) 2020/1828 into national legislation, representative actions are still rarely used in practice. Qualified Entities often face limited resources and a lack of specialised knowledge, while many consumers are unaware that collective legal redress exists.
ACT4Consumers addresses these challenges by combining capacity building, knowledge exchange and public awareness activities across Croatia, Austria and Italy.
Project objectives
- Strengthen the operational and legal capacities of Croatian Qualified Entities
- Improve public awareness of representative actions and consumer rights
- Promote cross-border cooperation between European consumer organisations
- Develop practical tools and guidance for representative actions
Latest news
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What is holding back representative actions in Croatia and what can we learn from Austria?
Comparative analysis on the introduction of representative actions in Croatia and existing positive practice in Austria, prepared in…
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From Law to Practice: What Croatia Can Learn from Italy and Austria on Collective Consumer Protection
How do you identify a case for a representative action, who collects the evidence, and how is a…
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Welcome to the ACT4Consumers website
Welcome to the official website of ACT4Consumers – Capacity & Tools for Collective Actions.
Activities & events
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Study Visit to CTCU — Bolzano, Italy
Three-day exchange with CTCU and VSV in Bolzano on the practical side of representative actions — case selection,…
Co-funded by the European Union
The ACT4Consumers – Capacity & Tools for Collective Actions project is co-funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or the European Innovation Council and SMEs Executive Agency (EISMEA). Neither the European Union nor the granting authority can be held responsible for them.